Privacy Policy

1. Introduction

This Privacy Policy describes how Tourdio ("we," "our," or "us") collects, uses, and shares your personal information when you use our audio tour services, including our mobile applications and website (collectively, the "Service"). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information (profile picture, language preferences)
• Payment and billing information
• Communications with our support team

Usage Data

We automatically collect information about how you use our Service, including:

• Audio tours downloaded and listened to
• Listening history and duration
• Search queries and preferences
• Favorite locations and bookmarks
• App interactions and feature usage
• Reviews and ratings you provide

Location Information

With your consent, we may collect and process information about your location to:

• Recommend nearby audio tours and points of interest
• Provide location-based content and navigation assistance
• Enhance your overall tour experience

Note: Location sharing is entirely optional and can be disabled at any time through your device settings.

Device and Technical Information

We collect technical information to provide and improve our Service:

• Device type, model, and operating system
• Mobile carrier and network information
• IP address and browser type
• App version and crash reports
• Language and timezone settings

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Provide access to audio tour content and features
• Create and manage your user account
• Process payments and subscriptions
• Deliver personalized content recommendations
• Provide customer support and respond to inquiries

Service Improvement

• Analyze usage patterns to enhance user experience
• Develop new features and improve existing ones
• Conduct research and analytics
• Fix bugs and technical issues
• Monitor and ensure service security

Communication

• Send important service updates and notifications
• Provide information about new content and features
• Send promotional offers (with your consent)
• Respond to your questions and feedback

Legal Compliance

• Comply with applicable laws and regulations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Respond to legal requests and court orders

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Customer support platforms
• Analytics and marketing services

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Protect the rights and safety of our users

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity. We will notify you of any such change and your rights regarding your personal data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and employee training on data protection
• Secure data centers with physical and environmental protections
• Regular backups and disaster recovery procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal data:

Access and Portability

You have the right to access the personal data we hold about you and receive a copy in a portable format.

Correction and Updates

You can update your account information at any time through your profile settings or by contacting us to correct inaccurate data.

Deletion

You may request deletion of your personal data, subject to certain legal limitations. Note that some information may be retained for legal compliance or legitimate business purposes.

Restriction and Objection

You can restrict or object to certain processing of your data, including marketing communications.

Withdrawal of Consent

Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage data. These include:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting privacy preferences or logging in.

Analytics Cookies

These cookies help us understand how you interact with our service by collecting and reporting information anonymously. This helps us improve our website and service quality.

Preference Cookies

These cookies remember your preferences and choices, such as language settings, to provide a more personalized experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our service.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we discover that we have collected personal data from a child under 13, we will delete such information immediately. Parents and guardians are responsible for monitoring their children's internet usage and ensuring compliance with our age restrictions.

9. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it according to our data retention policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through our service. We encourage you to review this Privacy Policy periodically. Your continued use of our service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: