How Can We Help?

If you have any questions about Tourdio audio tour experience, we're here to help. Contact us using the option below.

Email Support

Get a response within 24 hours

Frequently Asked Questions

How do I create an account?

You can create an account by downloading the Tourdio app and signing up with your email address or social media accounts.

What platforms are supported?

Tourdio is available on iOS, Android, and web browsers. You can access your content across all platforms with a single account.

How can I cancel my subscription?

You can cancel your subscription anytime through your account settings or via the App Store/Google Play subscription management.

Do you offer refunds?

We offer refunds within 30 days of purchase. Please contact our support team for assistance with refund requests.

Is my data secure?

Yes, we use industry-standard encryption and security measures to protect your personal data. See our Privacy Policy for details.

How do I report a bug?

Please email us at [email protected] with details about the issue, including your device and app version.

Business Hours

Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 10:00 - 16:00

Our Office

128 City Road, London,
United Kingdom, EC1V 2NX